An open letter response to "You're Killing Me, Zappos"
I appreciate your thoughts, your creativity and your care. I wish every critique I read (many per day) have a proposed solution with it like yours did. I just hope that as members of the design community we can do more acknowledging and addressing of all the difficulty that exists in business that affect the design process. If we can all rally around that concept and share ideas to solve those problems we all will be looking at prettier things more regularly, I guarantee it.
Everyone, including Marco & Nostrich got their panties in a wad over Andrew’s letter to Zappos. Half of me thinks this is because they hate Andrew with a passion, and are quite jealous of his style and success. But the other half of me agrees with them, Andrew’s letter was very…forward, whereas Dustin Curtis’ letter was more “can I get your opinion.”
Either way, I think the response from Zappos was tremendous and really brings things together.
